Claim for compensation

You can use this form to claim compensation for a delayed, damaged or lost item. The liability of the item’s transporter has a legal basis (the Postal Act, the provisions of the Universal Postal Convention or the Act on Road Transport Contracts). The precondition of compensation is that we can establish that the damage occurred while we were responsible for the item and that the case involved verified damage that is compensable in accordance with our terms and conditions. Please note that, as a rule, the party entitled to compensation is the sender.