This page contains all accessibility statements for Posti’s services. Before presenting the statements, we will provide you with information about how Posti approaches accessibility, our statutory obligations, the feedback process, how feedback is handled, Posti’s and the supervisory authority’s contact details and Posti’s efforts to ensure accessibility.
List of accessibility statements
You can find accessibility statements for the following services, which are identified by their web domain or distribution channel:
Posti.fi website
OmaPosti mobile apps and website
OmaPosti self-service kiosk
Asiakastiedot.posti.fi
Shop.posti.fi
Notification of change of address web service (yhteystietoni.posti.fi).
Accessibility and Posti
Posti strives to ensure digital accessibility for people with disabilities. We are constantly working on improving the customer experience and developing our services in accordance with accessibility standards.
Measures to support accessibility
Posti is taking the following measures to ensure accessibility:
Accessibility is part of our operational philosophy.
Accessibility is part of our internal practices.
Our organization has clear accessibility goals.
Our organization has quality assurance methods in place for accessibility.
We strive to include people with impairments that could affect their service experience in our test groups.
Standards underlying our accessibility efforts
Our goal is to comply with the key technical standards referred to in the current legislation (Act on the Provision of Digital Services 306/2019 , only in Finnish and Swedish). These are
The EU standard EN 301 549 for mobile applications and self-service kiosks, as well as websites and services in general.
The WCAG 2.1 recommendation, levels A and AA.
Our statutory obligations
Posti’s universal services subject to accessibility regulation include domestic and international letter services paid for with stamps, as well as cash paid parcels shipped to destinations abroad in mainland Finland. We also strive to provide accessible domestic parcel services to consumers. However, contract services provided to business customers fall outside the scope of the basic service obligation or legislation on accessibility.
Do you need help with using digital services?
If you feel that accessibility issues prevent you from using Posti’s digital services, you can call Posti Customer Service at 0100 5577 (lnc/mpc)
Give us feedback on accessibility
If you notice any accessibility issues in our digital services, please always contact us first. We are glad to hear any feedback. You can contact us by sending mail to Accessibility, Postintaival 7 A, FI-00230 Helsinki, Finland, or via email at saavutettavuus@posti.com .
We will respond to your feedback within two weeks of your contact.
Supervisory authority
If you are not satisfied with the response you receive or you do not receive a response within two weeks, you can send a notice to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed instructions on how to submit a notification and information on how it will be processed.
Contact details of the supervisory authority
Regional State Administrative Agency for Southern Finland , Accessibility supervision unit.
saavutettavuus@avi.fi
Telephone: +358 295 016 000
How we work to improve accessibility
Posti assesses the accessibility of the website through several methods, listens to customer feedback and takes accessibility into account in development. We use the following assessment methods:
Self-assessment
SiteImprove Accessibility Report tool
External accessibility specialists.
Accessibility audits for the consumer services described on this page were carried out individually by external specialists between 2020 and 2023 or as a self-assessment. The accessibility statements provided here describe the state of accessibility following post-audit improvements, as well as ongoing improvement projects.
Technical requirements for the best user experience
Posti’s web services are designed to provide the best user experience with the four most recent stable versions of the following browsers:
Chrome (Windows, MacOS, Linux, iOS, Android)
Firefox (Windows, MacOS, Linux, iOS, Android)
Safari (MacOS, iOS)
Edge (Windows).
The accessibility and smooth user experience of Posti’s websites is based on the use of the following technologies:
HTML
WAI-ARIA
Javascript
CSS.
We also aim to support the use of the following screen reader software:
VoiceOver (MacOS, iOS)
TalkBack (Android)
Microsoft Narrator and NVDA (Windows).
Posti.fi accessibility statement
This accessibility statement was first created on September 25, 2019, and last updated on September 6, 2023.
This accessibility statement concerns the service at https://www.posti.fi .
Normative accessibility compliance
Partially compliant: some of the content does not fully meet the requirements.
Known accessibility issues
Users may encounter accessibility issues on the website. Below is a list of known accessibility issues and our plans to fix them.
If you notice an issue that has not been listed, please contact us. If you need help with using the site, please contact our customer service by telephone.
Item Tracking
Item Tracking has accessibility issues for keyboard and screen reader users. We are working on fixing these issues and expect them to be resolved in early 2024.
Use of service forms
The Posti.fi website contains numerous forms that allow consumers to order services, terminate services, communicate changes, suggest stamp themes and so on. Some of these forms contain issues for users of assistive technologies.
We are constantly working to improve the accessibility of our forms. Some forms that feature Posti’s old visual identity will be completely rebuilt, and others will be fixed as necessary.
PDF files
The website contains PDF files providing information on sending letters and international parcels. Some of these files are not accessible and may cause difficulties for screen reader users. We aim to make all PDF files published after September 23, 2018, accessible during 2023.
Non-accessible content
Sections outside the scope of legislation
This website has content for business customers that falls outside the scope of Posti’s basic service obligation and, according to current legislation, is therefore not subject to accessibility requirements. Although we are also working to improve the accessibility of such content and functions, content intended for business customers, for example, is not covered by this statement.
OmaPosti accessibility statements
This accessibility statement was first created on September 25, 2019, and last updated on October 14, 2024. A separate section concerning the new OmaPosti mobile app, published in October 2023, was added on October 1, 2023.
This accessibility statement concerns the following services:
Web service at oma.posti.fi
OmaPosti mobile app for iOS
OmaPosti mobile app for Android.
The apps are available for download in the App Store and Play Store (the statement only applies to version 5 and higher).
Normative accessibility compliance
Partially compliant: some of the content does not fully meet the requirements.
Known accessibility issues
Users may encounter accessibility issues on the website. Below is a list of known accessibility issues and our plans to fix them.
If you notice an issue that has not been listed, please contact us. If you need help with using the site, please contact our customer service by telephone.
Please note the exception we currently have for mobile apps that is described in the next subsection. If you are reporting issues with mobile apps, please make sure you are using the latest app version.
Posti is updating its Android and iOS apps during the fall of 2023 with a focus on improving their accessibility. The new apps will be available for everyone to download from the app stores by the end of 2023. Users should make sure their app is updated to the newest version for the most accessible experience.
Visual presentation
Visible focus: In some elements, the custom keyboard focus indicator does not meet the contrast requirements. (WCAG 2.4.7, 1.4.11)
Contrasts: There are some shortcomings in the contrasts between text and background, as well as in the contrasts of graphic elements. (WCAG 1.4.3, 1.4.11)
Scalability: Some visual elements will not scale without loss of data and/or functions or bidirectional scrolling when the screen width is 320 CSS pixels. (WCAG 1.4.10)
Hidden focus: In some cases, the elements which receive focus are hidden under the floating elements. (WCAG 2.4.11)
Use of colors: In connection with the bank selection when paying, only the color (variable border color) is used to indicate the element selection. (WCAG 1.4.1)
Distinguishable appearance of links: Currently, the link texts displayed in the body text are only distinguished by a color where the contrast between the body text and the link text is insufficient. (WCAG 1.4.1)
Structure
Programmatically hiding content: The service contains visually hidden content that is not programmatically hidden. (WCAG 1.3.2, 2.4.3)
Lists and visually grouped content: The website has visually listed or grouped content, the structure of which is not conveyed programmatically. (WCAG 1.3.1)
Headings: Not all headings are marked as HTML heading levels, and headings are not always used logically on the Packages page. (WCAG 1.3.1)
Links and Buttons: "The service mainly uses button elements (<button>) for different functions, even in cases where the user is directed to a completely different page and links (<a>) should be used. (WCAG 4.1.2)
Text alternatives: There are shortcomings in the text alternatives of some visual elements. (WCAG 1.1.1, 2.4.4, 2.5.3)
Tables: The HTML tables have invalid row headers. (WCAG 1.3.1, 1.3.2)
Iframe elements: The service has individual iframe elements that are missing an accessible names (WCAG 4.1.2)
Landmarks: The service has an extra header element and the breadcrumbs are not marked as a nav element. (WCAG 1.3.1, 2.4.1)
Navigation
Keyboard navigation and operation: Not all scrollable elements can be scrolled using the keyboard alone. (WCAG 2.1.1, 4.1.2)
Single-page application: The site is a single-page application where screen reader users are not informed when they move to a new screen and the keyboard focus stays on the last element used. (WCAG 2.4.3, 4.1.3)
Management of focus: The service contains dynamically loaded content where keyboard focus is not managed. In these cases, screen reader users often do not receive proper or any feedback on the success of the actions. (WCAG 2.4.3, 4.1.3)
Downloading content: Sometimes downloading dynamically loaded content takes some time, even several seconds, and screen reader users do not receive any feedback on this. (WCAG 4.1.3)
Notifications and warnings: The service contains various notifications and warning messages about the success of different actions. However, these dynamic messages are not always conveyed programmatically, which means that screen reader users do not receive the same feedback as sighted users. (WCAG 4.1.3)
Page names: Some pages are named (title) slightly inadequately. (WCAG 2.4.2)
External links: Links to external sites and/or new tabs are presented with icons, but their meaning is not conveyed to screen reader users. (WCAG 1.1.1, 2.4.4)
Element-specific observations:
Main menu: The main menu of the service is programmed as a tree element (role="tree"), which is not suitable for its purpose. The menu has several errors in the Aria attributes, which makes it difficult to use – especially with a screen reader, as not all menu items can be accessed with the arrow keys (WCAG 1.3.1, 1.3.2, 2.4.3, 4.1.2)
Different types of selection elements: The service has several selection elements where the user can select one of several options. However, these selection elements have accessibility problems, as some of them have been implemented as incomplete listbox elements (role="listbox") or as accordion elements, which is not suitable for the purpose. Some of the selection buttons have been implemented as toggle buttons, which are not suitable for the purpose and do not show how the selections relate to each other. (WCAG 1.3.1, 4.1.2)
Parcel elements: Not all elements of package elements programmatically integrate together, and screen reader users find it difficult to understand the differences between the different functions of an individual parcel element. (WCAG 1.3.1, 1.3.2, 2.4.4)
Modal dialogs: When modal dialogs open, the element’s role is not always conveyed programmatically and the modal title is repeated unnecessarily for screen readers. In addition, keyboard focus is not managed in all cases when moving between different modal stages (WCAG 1.3.1, 2.4.3, 4.1.2)
Accordion elements: In modal dialogs, some individual accordion elements cannot be opened in a controlled manner with the keyboard and have some ARIA attribute errors. (WCAG 1.3.1, 2.1.1, 2.4.3, 4.1.2)
Features and Logged-in user menus: In Desktop size, these menus are unexpectedly implemented as modals whose role is not conveyed programmatically. Menus can only be closed with the ESC button, as there is no separate close button in them and the keyboard focus stays within the modal, causing a potential keyboard trap. (WCAG 1.3.1, 2.1.2, 4.1.2)
Search functions: The service has several different search functions where the name of the search field is repeated distractingly to screen reader users with every keystroke when characters are entered in the fields. In addition, search results that appear dynamically are not conveyed to screen reader users. In some pickup point search fields, the keyboard focus is unexpectedly moved from the field after the input. (WCAG 3.2.2, 4.1.3)
Menu button: The status (open/closed) of the menu button that opens the main menu (shown in mobile size or when the page is enlarged) is not conveyed to screen reader users. In addition, when the menu is closed with the ESC button, no feedback is provided programmatically and the focus is not returned to the menu button. (WCAG 2.4.3, 4.1.2)
Notification elements: Among other things, the programmatic structure of the notification elements that appear at the top of the pages is not conveyed to screen reader users. (WCAG 1.3.1, 2.4.4)
Number of parcels: The number of parcels on the Parcels page is indicated with a visually highlighted number after the heading. However, the significance of the number is not conveyed programmatically. (WCAG 1.3.1)
Logo link: The logo link conveys programmatically incorrect information, according to which it is a page that is open all the time. (WCAG 1.1.1, 1.3.1)
Forms
Forms, instructions and error messages: In some form fields, the title, instructions and/or error message are not linked to the fields programmatically.
Accessing electronic letters
Electronic letters are delivered in PDF format, which may not be accessible. Please see the section on unreasonable burden below.
The identified shortcomings will be addressed iteratively after the release during 2024–2025.
New OmaPosti mobile app
(published in October 2023)
A new version of the OmaPosti mobile app (Android version 6.0.0 or higher and iOS version 6.0.0 or higher) was released in October 2023.
We are committed to ensuring that our OmaPosti mobile app is accessible to all individuals, regardless of their abilities or limitations. The OmaPosti mobile app is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 standards at AA level. Our goal is to meet and exceed these standards in order to provide a smooth experience for all users.
The accessibility of the OmaPosti mobile app, published in October 2023, was last assessed in September 2023. During the assessment, we identified a few shortcomings that are described below and have been placed in the work queue in order of priority for resolution. The assessment did not reveal any issues that would prevent users from using or navigating the service in the app, the item reception service experience or the digital mailbox, with the exception of some digital letters in PDF format that cannot be read using assistive technology.
Identified accessibility observations in the OmaPosti mobile app:
Some of the PDF letters in the digital mailbox cannot be read in the mobile app using assistive technologies. We are working with digital letter operators and senders to address these shortcomings.
We identified shortcomings in the level of detail of image descriptions.
We identified shortcomings in the use of colors, contrasts and the size of the touch target areas of buttons or links.
In an assessment carried out with assistive technology, we identified areas for improvement in the structure and comprehensibility of the content.
The identified shortcomings will be addressed iteratively after the release during 2023–2024.
Non-accessible content
Unreasonable burden
The OmaPosti service contains third-party content for consumers in the form of digital letters and their previews. Posti recommends that content producers use accessible technologies to create these letters, but we cannot technically guarantee accessibility or modify letters without violating the secrecy of correspondence. Thus, recipients may receive letters in PDF format, which is not accessible. For both technical and legal reasons, Posti considers that, as an intermediary, it unfortunately cannot guarantee the accessibility of this content.
OmaPosti self-service kiosk accessibility statement
This accessibility statement was first created on December 21, 2020, and last updated on September 6, 2023
This accessibility statement concerns the OmaPosti self-service kiosk. Kiosk devices are fixed terminals installed in public spaces intended for sending and returning letters and parcels. The OmaPosti kiosk should not be confused with the self-service terminals of Parcel Lockers (domestic parcel services are not included in Posti’s universal services).
Normative accessibility compliance
Partially compliant: some of the content does not fully meet the requirements.
Known accessibility issues
The known accessibility issues are listed below. If you notice an issue that is not mentioned, please contact us.
Top sections of the user interface out of reach
Using the device when seated in a wheelchair may restrict the user’s ability to access the functions positioned at the top of the screen. These include changing the language or activating a video call with customer service. In video calls, persons seated in a wheelchair or those shorter than average are not visible in the frame. For the time being, we recommend that customers affected by the issue visit our service points or use the telephone service instead.
No alternative to the visual user interface
At the moment, severely visually impaired or blind persons are unable to use the service on the device. For the time being, we recommend that customers affected by this issue visit our service points or use the telephone service instead.
Asiakastiedot.posti.fi accessibility statement
This accessibility statement was first created on December 21, 2020, and last updated on September 6, 2023.
This accessibility statement concerns the services at asiakastiedot.posti.fi.
Normative accessibility compliance
Partially compliant: some of the content does not fully meet the requirements.
Known accessibility issues
The known accessibility issues are listed below. If you notice an issue that is not mentioned, please contact us. If you need help with updating your customer information, please contact our customer service by phone.
Difficulty in perceiving text and graphics
Due to the color combinations used (orange and white), it may be difficult to read some of the texts and interpret graphs.
Site navigation and menus differ from other Posti websites
This site does not use the same navigation as other Posti websites, which may cause confusion.
We are currently working on a new service to replace the existing customer information system. We expect the new system to be deployed in early 2024, at which point the issues mentioned here will be eliminated.
Shop.posti.fi accessibility statement
This accessibility statement concerns the shop.posti.fi and was created on September 21, 2023.
We have self-assessed the accessibility of the service.
Accessibility status of the digital service: Partially meets accessibility requirements.
Non-accessible content
The website is not yet fully compliant:
We identified shortcomings in the text alternatives for images when using assistive technology. (WCAG 1.1.1)
We identified shortcomings in the structure of the main navigation when using assistive technology. (WCAG 1.3.1)
We identified shortcomings in the use of colors and their contrast. (WCAG 1.4.1 and 1.4.3)
We identified shortcomings in the naming of links. (WCAG 2.4.4)
We identified shortcomings in the naming of site components, such as headings, when using assistive technology. (WCAG 2.4.6)
We identified shortcomings in the marking of visually hidden elements when navigating the site using a keyboard. (WCAG 4.1.2)
The identified shortcomings related to accessibility will be fixed as soon as possible.
Did you come across an accessibility issue at shop.posti.fi? Tell us about it and we will do our best to fix it: saavutettavuus@posti.fi
Notification of change of address online service accessibility statement
This statement was first created 10.9.2020 and last updated 16.4.2021.
This accessibility statement explains how well the notification of change of address online service complies with the Act on the Provision of Digital Services, what shortcomings there are in the accessibility of the website and how you can give us feedback on accessibility issues.
The online service is maintained by the Digital and Population Data Services Agency and Posti. We want as many users as possible to be able to access our digital services. We take accessibility into account in the development of digital services. The accessibility of the services is assessed regularly as part of planning and development work.
How accessible is the website?
This online service largely meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1). The online service has some shortcomings in accessibility, which are described in more detail below.
Did you notice any gaps in accessibility?
We are constantly striving to improve the accessibility of the online service. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any shortcomings. We will respond to requests and comments as soon as possible, but no later than within two weeks.
You can contact us by sending an email to saavutettavuus(at)dvv.fi.
Accessibility monitoring
The Regional State Administrative Agency for Southern Finland monitors the implementation of accessibility requirements. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed information on how to file a complaint and how the matter will be processed.
Regional State Administrative Agency for Southern Finland Accessibility Monitoring Unit www.saavutettavuusvaatimukset.fi saavutettavuus(at)avi.fi tel. (switchboard) +358 295 016 000
More detailed information on technical accessibility
The online service is not yet fully accessible. Content or features that are not yet accessible.
Content accessibility
Not all content is structured with descriptive headings and the heading hierarchy is not consistent. (WCAG 2.4.6)
Some link texts are not descriptive. (WCAG 2.4.4)
The information in images is not presented as text. (WCAG 1.1.1)
Part of the understanding and management of the content on the service is based on observations through only one sense. (WCAG 1.3.3. and 1.4.1)
Accessibility of visual identity Some colour combinations do not have sufficient contrast. (WCAG 1.4.3 and 1.4.11) Mouse keys do not visually stand out. (WCAG 2.4.7)
Accessibility of the structure
Navigation is not clear in all respects. (WCAG 2.4.5. and 3.2.3)
The reading order of the content and the navigation order of the mouse cursor are not consistent in all respects. (WCAG 1.3.2 and 2.4.3)
The forms on the online service are not clear and accessible to everyone. (WCAG 2.1.4, 3.2.4., 3.3.1, 3.3.2 and 3.3.3)
Technical accessibility
Some web pages do not have a descriptive name. (WCAG 2.4.2)
The language of the website (and its parts that are in different languages) is not indicated. (WCAG 3.1.1 and 3.1.2)
The semantic structure of the website is not correct in all respects. (WCAG 1.3.1, 4.1.1 and 4.1.2)
Some functions can not be carried out using the keyboard. (WCAG 2.1.1 and 2.1.2) The service does not fully adapt to different scales, displays, screen orientations and text placement. (WCAG 1.3.4, 1.4.4, 1.4.10 and 1.4.12)
Some tooltips are not manageable. (WCAG 1.4.13) Parts of the user interface and forms are not fully understandable in regards to their programming. (WCAG 1.3.5., 2.4.5, 2.5.3, 3.3.2 and 4.1.3)
Identified accessibility-related isuues will be corrected as quickly as possible.
Unreasonable burden
The following content is not accessible because the exception referred to in section 8 of the Act on the Provision of Digital Services is temporarily applied to it due to an unreasonable burden.
Accessibility requirements do not apply to certain content
The online service includes video content that is not accessible. Some video content is missing closed captions or audio description. Under the law, video content published prior to 23 September 2020 does not need to be made accessible retroactively or be removed from the website.
How have we tested accessibility?
The accessibility of the website has been assessed regularly by an accessibility expert contracted by a third-party (or by The Digital and Population Data Services Agency) as a part of the planning and development process.