As the sender, you can request a change to the information of a sent parcel. Please check the Item Tracking details before making a change request.
Note! From time to time, some parcels may have to be redirected to a pickup point other than the nearest one if the nearest pickup point is full. This being the case, please request your item to be redirected only if it has been sent to an obviously wrong pickup point.
The change can’t be made if the item:
Was handed over to the recipient
Is being returned to the sender
Was sent to a corporate postal code
Is a Small Parcel, Parcel Connect or an untrackable item.
Prices
If the recipient’s phone number is incorrect, you can correct it free of charge. Correcting other information is subject to a charge. Price: EUR 15.83/change + VAT + a potential re-delivery fee. The payment will also be charged if we find your item but realize that the requested change isn’t possible.
Processing period
Change requests are usually processed on the same day. Sometimes, the delivery volume or unexpected situations affecting mail delivery can make it difficult to make changes. This is why the implementation of the service can’t be guaranteed in all circumstances.
Extending the storage period
If you are the recipient, you can extend your item’s storage period. Log in to OmaPosti , open the item details, click “No time for pickup?” and select “Buy an extension for the storage period”. If the button doesn’t appear, you can’t buy an extension. In that case, please contact the sender.
Ordering home delivery
The recipient can order home delivery for the parcel if Posti hasn’t received it yet. Read about home delivery.
With this form, we’re only requesting the information required to process the case. Read more on the way Posti processes personal data.