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Accessible delivery services

Accessible mail delivery or Exceptional Delivery

If you are over the age of 75 or you have a mobility impairment, you can get your mail delivered closer to you. We will then deliver your mail to a mailbox on the edge of your property or the mail slot of your apartment. The name of this statutory service is Exceptional Delivery.

The service is available for your permanent address where you also practically reside.

Exceptional Delivery applies to so-called day mail, i.e. invoices, magazines, advertisements, etc. Morning newspaper delivery is included in the service in the areas where newspapers are delivered by Posti. If the morning newspaper is delivered to a pickup point (drop box) during early distribution, it is not possible to deliver the subscribed newspaper to the nearby box.

Exceptional Delivery does not apply to parcel deliveries. That said, most online stores offer a home delivery option for parcels.

Are there others living in the same household?

Your mail can be delivered as accessible Exceptional Delivery if everyone living at the address is entitled to the service. In other words, you can subscribe to the service if both you and your domestic partner are at least 75 years of age or have a mobility impairment.

However, you may be eligible for Exceptional Delivery even if your domestic partner isn’t. This is the case if you are disabled or 75 years of age and you spend so much time alone that it takes considerable effort to pick up your mail.

Ordering instructions for the elderly

You can subscribe to Exceptional Delivery for persons over the age of 75 by logging in to Posti's web service or by filling in the order form on our website. To place an order through web service:

  1. Log in to Posti’s web service.

  2. Select Nearby Mailbox and then Nearby Mailbox at Home.

  3. Fill in the form and select “Statutory special home delivery”.

Once we’ve checked that the terms and conditions of the service are met, you’ll receive confirmation that the service has started. One subscription is enough if all the mail recipients at the address are over the age of 75.

Ordering instructions people with a mobility impairment

When subscribing to the service, please enclose a medical certificate stating that your mobility is reduced for a reason other than age. Please use Posti’s medical certificate form which doesn’t specify details about your health.

You can subscribe to the service through Posti’s web service.

To place an order:

  1. Log in and select Nearby Mailbox and then Nearby Mailbox at Home. Fill in the form and select “Statutory special home delivery”.

  2. Print out the medical certificate for mail delivery based on a mobility impairment.

  3. Send us the medical certificate according to the instructions in the certificate template.

Once we’ve received a favorable medical certificate, the service is activated and you’ll receive a confirmation. If more than one person in the same household has a mobility impairment, each of them has to submit a medical certificate separately.