Collecting personal data
We maintain an address register of all receivers of post in order to handle postal operations.
We also store information concerning items and recipients' and senders' name and address information into the IT system used to track deliveries.
Personal data is also accumulated from agreements, the use of services, scope of services and information required to produce and direct services. In addition, we may process information about customer interests reported by the customers themselves.
Processing personal data
We process personal data, for instance, for the following purposes:
to carry out and maintain Posti's services
to manage custom relationships
to plan and develop Posti's business operations
to notify people of Posti's services, to promote sales and for market research purposes
Storing and protecting the data
We process our customers' personal data as confidential, and we use appropriate security methods to ensure data privacy. The data can only be accessed by specific persons who are bound by a non-disclosure obligation for their work tasks. The data is used to the extent that is necessary to realize the services offered by Posti or based on other legal grounds for processing.
Use of cookies
Posti or Posti's partners may collect your information using cookies and other similar data collection tools.
Read more about the use of cookies
Privacy statements
You can find more detailed information on the processing of personal data at Posti from our privacy statements.
Data protection request
See your address history
You can check your own address information for 10 years. You only see your own data in the report, not for example family members. Log in to the Change of Address service to see your address history.
Make a change of address information
If you find that the address information needs to be corrected, make the necessary changes to the mail forwarding service.
Make change of address information
See your customer information
You can at any time check your customer information regarding the use of our electronic services.
Make a data request
You can make a data request of your personal data stored in Posti's registers. Strong authentication is possible both with your Posti user credentials and with online banking codes or a mobile certificate.
We deliver the data primarily within a month after the receipt of the request.
In matters other than the actual personal data requests, you will get the fastest help through our customer service .
Make a data request (Strong authentication is done via Notification of change of address page)
Personal data request form
Fill in the form. Print the filled out form and send it in a stamped envelope to Posti. We aim to reply to information requests sent to us within a month after their receipt.