You will receive a notice of arrival
When we’ve delivered your parcel to a Posti Parcel Locker, you’ll receive the details of the Posti Parcel Locker as well as the opening code in OmaPosti, via SMS and via email. Please pick up your parcel within 7 days.
Check your locker number and enter the opening code
If the Posti Parcel Locker includes a touchscreen:
Select “Picking up a parcel”. Enter the opening code in the field. Select “Open locker”.
If the Posti Parcel Locker includes a keyboard:
First, enterC, then your opening code and finally OK.
Take the parcel and close the locker.
Thanks and see you soon!
Note! For outdoor parcel lockers, the opening code is 9 characters long. For other parcel lockers equipped with a keyboard, it is 6 characters long.
What kinds of parcel lockers does Posti have? Learn more
How to pick up an item at a Posti outlet
You receive a notice of arrival in your OmaPosti app, via SMS or via email.
Pick up your parcel at a Posti service point
Parcels to be picked up at a Posti service point usually have a pickup code that can be used to pick up the parcel from the counter without an identity document. The pickup code is shown in the notice of arrival and the OmaPosti app.
Not all items have a pickup code. These include, for example, registered items. You can pick them up with an item ID and an identity document (driver's license, passport or ID card issued by the police). If an identity document is required, the notice of arrival will contain a reminder about this.
The OmaPosti app offers the easiest way to find pickup information. In the app, you can see exactly what is needed to pick up the parcel in question and who can pick it up.
Pick up your parcel at a Posti outlet within 7 days.
Show the pickup code on your phone at the counter.
If your parcel was delivered to a location with access barriers, we can move it to an accessible location where you can pick it up.
Picking up a parcel from a Posti Parcel Locker: You can check with our customer service where your item is located in the locker. If the item was placed in a locker that is too high up, we can change its location.
Picking up a parcel at a Posti outlet: If your parcel ended up in a location with access barriers, we can move it to another Posti outlet. See accessible pickup points on the map.
You can contact our customer service by phone: 0100 5577 For exact opening hours, please see the Customer Service page .
Picking up an item for another person
You don’t always have time to pick up your parcel in time – but don’t worry. Someone can easily pick up your item for you.
You can pick up an item in a Posti Parcel Locker for someone else using the locker opening code.
You can pick up an item at a customer service point for someone else using a pickup code – no identity document or power of attorney is required.
Note! The only exception to picking up a parcel on behalf of another person are items that must be handed over personally. In this case, the sender has purchased a supplementary service specifying that the item may only be handed over to the original recipient.
Item storage times
Item storage times
Parcels picked up at a Posti Parcel Locker or a Posti outlet
7 days
Parcels that were unsuccessfully delivered home
7 days
Letters collected from Posti
14 days
Parcels arriving or returned from abroad
14 days
Parcels with an extended storage time purchased by the sender
14 days
An item in an Exchange Locker
2 days
Need more time?
In the OmaPosti app, you can extend the pickup time of a parcel waiting for pickup at a Posti outlet. If an extension is available, the parcel details include the “Extend pickup time” option. The service is subject to a charge.
Check the notice of arrival for the last pickup date.
If you haven’t picked up your item by the last pickup date, we’ll return it to the sender. The item is returned for pickup to a Posti outlet on the basis of the sender’s address.
The sender will receive a notice of arrival for the returned item. That’s why it is important that the item includes the sender’s correct contact details. (In addition to electronically submitted information, it is advisable to mark the sender’s details on the item itself.)
If the item is a parcel, the sender will be charged for the cost of the return trip, which is the same as the item’s sending cost (starting from €5.90).
If the item is a letter, neither you nor the sender will be charged for the return.
What if even the sender doesn’t pick up the returned item?
If an item was returned to you and you want to pick it up after the last pickup date, please contact our customer service.
If a returned item is not picked up, we will treat it as an undeliverable item that could not be delivered to the recipient or returned to the sender.
We store returned parcels for 3 months. During that period, you can still pick up the parcel by paying the redemption and handling fees, starting from €10. After that, uncollected parcels are destroyed.
Exchange Locker storage period and returns
As the Exchange Lockers are meant for a quick exchange of goods, the goods are stored for 2 days. If the goods are not picked up from the Exchange Locker during that time, the person who left the goods will receive a notification. After that, they have 2 days to pick up the goods. We will then deliver the goods to Suomen Löytötavarapalvelu, where the person who left the goods can claim them. Read more about the Exchange Locker.
To transfer your item to another location, please contact our customer service. The transfer will be subject to a transportation charge payable during pickup.
Unfortunately, the recipient cannot amend the item’s delivery address or other contact information. That said, as the recipient, you can ask our customer service to have the item transferred to another pickup location. The transfer will be subject to a transportation charge payable during pickup.
Of course, you can always add the item to OmaPosti. You will then receive a notification in the OmaPosti app when the item is ready for pickup.
If you can order home delivery afterwards, you will see the “Switch to home delivery” option in the parcel’s (or trackable letter’s) information in the OmaPosti app. Whether you are still able to order home delivery or not depends on factors such as the stage of the item’s journey.
You can order home delivery for a parcel as long as the sender hasn’t yet handed the parcel over to Posti to be delivered.
You can only order home delivery for a registered letter or express letter when the item is waiting for pickup on a shelf at the Posti outlet.
Did you remember to press the C key before entering the code? If the Posti Parcel Locker includes a keyboard (not a touchscreen), enter the locker code in the following way: C, opening code, OK. You can also find the instructions on the side of the parcel locker. Pressing C resets any previous entries.
Are you sure you are using a Posti Parcel Locker? Sometimes there may be several parcel lockers in the same place. Double check that the name on the top left-hand corner of the parcel locker corresponds with the name on your notice of arrival.
If necessary, please contact our customer service.
If your parcel has been shelved at a Posti outlet, you can extend its pickup time in the OmaPosti app. If a pickup time extension is available, the parcel details include the “Extend pickup time” option. The service is subject to a charge.
If you are unable to pick up your item because the pickup location is not accessible, we can deliver the item to an accessible pickup location. Please see the instructions for ordering an accessible pickup location.
Unfortunately, at times, we may be unable to deliver a parcel to a parcel locker. Instead, it is then delivered to a Posti outlet. Usually, this is due to one of the following reasons:
Oversized item
The maximum size of a parcel fitting inside a parcel locker is 59 x 36 x 60 cm.
The item must be handed over in person
In some cases, your identity will need to be verified at the Posti outlet before the item can be handed over to you.
Storage time extended
Dangerous goods
Even goods that may seem harmless, such as nail polish, may contain small amounts of harmful substances. These can’t be delivered to underground parcel lockers.
Wrong phone number
Sometimes, a wrong phone number may be accidentally entered in the order details. In this case, the parcel may be routed to a pickup point other than the one you wanted.
Making a change of address or interrupting your mail delivery does not affect parcel deliveries. If you move either permanently or temporarily, please remember to select a pickup location near your new address in the online store.
Note! If you have set a My Pickup Point for your parcels in OmaPosti, remember to change it to a location suitable to you. If you don’t select a pickup location separately when you order the parcel and you have set a My Pickup Point, we’ll deliver your parcel there.
During a mail delivery interruption, we will only hold ordinary mail, not parcels. We’ll deliver parcels as usual and we’ll return any parcels that have not been picked up to the sender. See the item storage periods.
Items picked up from a parcel locker: Contact the sender to verify that the contact information for the item is correct. We will then send the locker details to you via SMS or email. This ensures that only the intended recipient of the item receives the required pickup details.
Items picked up at a Posti outlet: When you can see the pickup location in tracking, you can pick up your item using the item ID and your ID.
If the item needs to be cleared: You can make a customs clearance without the notice of arrival once the item has arrived in Finland and you know the sender as well as the content of the item. Read more about customs clearance.
In the end, a printed version of the notice of arrival will be sent to you if the electronic one does not reach you. However, once tracking shows that your item has arrived, it’s better to pick it up as described above rather than wait for a printed notification. Items are stored for 7 days at Posti outlets and Posti Parcel Lockers.
This sounds like a mistake – we’re sorry! Please contact us via the OmaPosti chat or call us. This allows us to find out why your parcel was delivered to the wrong location and how we can get it closer to your location.
You can track your item in the OmaPosti app or by entering the tracking number on the Tracking page . For this, you will need the item ID starting with JJFI. The tracking data reveals the estimated delivery time, the delivery location as well as the sorting and delivery stage of your parcel.
If you’re expecting an item that needs customs clearance, we will provide an estimate for the delivery time only once the customs clearance has been completed and the item is released for delivery to you by Posti.
As in the case of parcels, you can also track letters equipped with an item ID, such as insured letters, prepaid letters or express letters intended for the delivery of valuable or urgent goods.
If you are sending a parcel or trackable letter, you have the option to use the delivery time inquiry. It enables you to find out in advance how quickly your parcel or trackable letter will make it to a specific postal code area.
Items are displayed in OmaPosti on the basis of your phone number. In other words, all the items including your phone number automatically show up in OmaPosti. That said, even if the number is missing, you can always add an item to OmaPosti yourself.
If an identity document is required, the notice of arrival will contain a reminder about this. You can prove your identity at Posti outlets with one of the following documents:
passport
driver’s license (a cardboard driver’s license is also accepted, provided that the person can be identified by the photo)
mobile driver’s license
ID card issued by a police authority
KELA card with a photo
alien’s passport
diplomatic passport
refugee’s travel document
Please keep in mind:
A residence permit is not accepted as a proof of identity.
A copy of an ID is not valid as such. If the authorities have taken possession of your actual ID, you will also need a statement from the relevant authority proving the matter.
If your last name was recently changed and your old name still appears on the ID card, be prepared to present an official certificate of the name change or a picture-less Kela card with your new name to which the personal identity code can be compared.
Posti uses an automatic control system that selects the delivery location on the basis of the item information provided. As a rule, we will deliver the item to the delivery location you selected when placing your order.
Sometimes, we may not be able to deliver your parcel to your preferred location – for example, if the parcel is too large for your preferred parcel locker or if the pickup location is already full of parcels. In this case, we will direct the item to the nearest available pickup location.
If you didn’t select a pickup location when placing your order, we will deliver the parcel to the My Pickup Point you have set in the OmaPosti app. To deliver the parcel there, we will require your phone number.
If you haven’t included your phone number in the item details or set a My Pickup Point in the OmaPosti app, we will deliver the item to the pickup location nearest to the street address provided in the item details. If the electronic contact details are incomplete, the item is not delivered to a parcel locker, but directed to a Posti outlet for pickup.
OmaPosti gives you the option to set a My Pickup Point. We will deliver your parcel to your My Pickup Point if you haven’t selected a specific pickup location in the online store and the parcel is being delivered to a street address. The item details must then also include your phone number.
