Instructions for sending parcels

1. Pack the item as instructed. The packaging materials are not included in the price of the item. At a Posti outlet, you can buy suitable, environmentally friendly packaging materials for the item.

2. Measure the outer dimensions of your parcel to select the correct parcel size. You need three measurements: length, width and height. You can use the parcel price calculator to select the size.

3. Make sure that you have the recipient’s details. You will need their name, address and phone number. You can also ask about their preferred pickup location.

4. Consider in advance whether there are any supplementary services that you may need for your service, such as delivery of a fragile parcel or Cash on Delivery From the supplementary services, select the Home Delivery supplementary service if you want to have the parcel delivered all the way to the recipient’s home.

5. Get ready to print out the address label if you don’t want to write the details on the parcel by hand.

Note! It’s important to select the correct parcel size to make sure that it fits inside the mail slot or the parcel locker. If the size is too small, the parcel will be returned and you’ll be charged for the price of the return delivery. For example, a Small Parcel delivered to a mail slot may not be larger than 3 x 25 x 35 cm.

1. Open the page Send a parcel in Finland . Select the size of your item.

2. Enter the recipient’s details. Select a pickup location for the parcel. You can select a Posti Parcel Locker or a Posti outlet. Home delivery is available for an additional fee.

3. Select any supplementary services that you need.

4. Check the information you have entered. If you send several parcels, you can add them all at the same time.

5. Enter the sender’s details. If you’re using the service while logged in, your details will already have been filled out.

6. Pay for your item using online banking, a credit card, MobilePay or a payment transfer. Once you’ve paid, you’ll get a Helposti code. You’ll need it for sending your item.

7. Select a location where you want your item delivered. The choice is not binding. If you want to reserve an individual locker for the item in a Parcel Locker, you can do it at this stage already. You can also reserve a locker later through the link sent to you by email.

Note! The locker reservation is valid for 24 hours. If you reserve a locker in a Posti Parcel Locker, your reservation is valid for 24 hours. Don’t worry if you don’t have the time or don’t want to use the locker you reserved – there are several options available to you:

• You can reserve a new locker via the link emailed to you.

• You can also take a prepaid item to any Posti outlet.

• You can take your parcel to a Posti Parcel Locker that doesn’t require you to reserve a locker. This includes all Posti Parcel Lockers with a screen in the middle. For information on Posti Parcel Lockers, see the Posti Parcel Locker page.

Finish your parcel and deliver it to Posti.

1. Print out the address label or write the recipient’s name and address as well as your own details on the parcel. Write the Helposti code you received when placing your order on the parcel.

2. Take the prepaid parcel to a Posti outlet for delivery within two weeks.

The options available to you depend on the parcel size:

• You can drop off S–XL parcels at a Posti outlet or a Posti Parcel Locker. You can check the locations of all Posti outlets here

• You can drop off a Small Parcel at a Posti outlet or, if it’s equipped with an address label, in a mailbox.

• Parcels larger than XL don’t fit inside Posti Parcel Lockers; you can drop them off at a Posti outlet.

When you buy a delivery online, the price depends on the dimensions of the parcel (length, width and height). It is cheaper to send when you buy the delivery online.

When you buy a delivery from a Posti Service Point, the price is based on the parcel’s weight.

Parcel prices

Yes, you can, but then you should buy a printed notice of arrival as an additional service for the parcel (EUR 3.90). The notice of arrival will not then be delivered via SMS, but as a letter sent to the recipient’s address. The recipient’s mobile phone number is required when sending in OmaPosti or online.

Yes, you can do that with Cash on Delivery. The price of the supplementary service is EUR 9.90. Read the instructions here.

Yes, you can do this by choosing the delivery of a fragile parcel as a supplementary service. The price of the supplementary service is EUR 10.90. Use it to send fragile or bendable items, such as electronics or glass. Attach “Fragile” labels to the parcel. The labels are available at Posti Service Points.

Please note that only by buying the Fragile supplementary service can you ensure that your parcel is handled accordingly during delivery.

Yes, you can do that by booking an Exchange Locker online. All Posti Parcel Lockers with a screen in the middle can act as an Exchange Locker. How to use the Exchange Locker.

When you buy a serial parcel, you’re basically buying codes that you can use to pay for your item online or in the OmaPosti app. Once you’ve paid for the serial parcel, you’ll receive the codes by email. The serial parcel contains 5 or 10 prepaid item codes. They are valid for 12 months. With a serial parcel, you can save up to EUR 1.20 per item. The codes are not personal, so you can pass them on if you want. Read more about serial parcels.

You can pay for the parcel using online banking, a credit card, a payment transfer or MobilePay. At Posti outlets, you can pay with a bank card, a credit card or in cash.

The Helposti code is a six-character number and letter sequence. It enables the bar code required to mail the item to be printed out.

You can find the Helposti code on the confirmation page after you’ve paid for the item. We will also send you the code by email. In some Posti Parcel Lockers, the Helposti code is also used to open the locker. For information on Posti Parcel Lockers, see the Posti Parcel Locker page.

Posti’s parcels are delivered to the recipient within 1–3 business days. A Small Parcel, i.e. an XXS parcel, will be delivered with Posti’s letters, and it will take approximately 2–3 business days to arrive. You can track parcels both via OmaPosti and in Item Tracking on our website.

You should always send cash, securities and valuables as Posti Insured items, which means that they’ll be processed separately from other mail. Postal Insurance only covers actual damage up to the insured value.

Tip: If you want to send money as a gift, you can always send the amount to the recipient’s bank account. Then send them a postcard referring the money sent to their account.

Write the following information on the parcel: The Helposti code, the recipient’s name and address as well as your name and address. You’ll receive a Helposti code once you’ve paid for the item. You can find the Helposti code on the payment confirmation page. We will also send you the code by email. Do not write phone numbers on the parcel to avoid compromising anyone’s information security. You can also use an address label instead of a Helposti code. Print the address label and tape it onto the parcel. In this case, do not write the information on the parcel. You can open the address label for printing via the link shown on the payment confirmation page. You will also receive an address label as an attachment to your confirmation email.

Private customers are not allowed to send items classified as dangerous goods. Contract customers can send items classified as dangerous goods with Posti subject to special instructions. Such items must be packed in accordance with TDG regulations. Read more about sending dangerous goods.

We’re sorry that your purchase was unsuccessful. You can get your money back by completing this refund form.

• Select “Parcel or letter paid online”.

• Quote “Disruption” as the reason.

• If you didn’t get an order number, please write your bank’s reference number in the “Order number” field.

• Enter the other requested information and submit the form. We strive to refund your money as soon as possible.

Don’t worry! If the delivery isn’t under way yet, you can cancel the entire delivery here. If the recipient’s phone number is incorrect, you can correct it free of charge here. Correcting other information is subject to a charge.